State Farm: Lavette Jones in 2151 Skibo Road #175

Customer Reviews about State Farm: Lavette Jones:

• ★ ★ ☆ ☆ ☆
  From one business owner to another, I think sometimes people can forget that in a customer service related field, that your main goal is to serve your customers, your supposed to do what's in the best interest of your customers! Not only they have drafted money out of my account on a number of occasions without my permission, if you make a payment using your credit/debit card information, either them or the system picks up on it and automatically drafts the following payments out of your account! This occurred even after I asked them not too, I had to have my bank to block them from taking money out of my account! Also when you have long term customers, sometimes you extend extra courtesy to them or maybe take an extra step sometimes so that they will know that you care, appreciate their business or at least try and/or pretend! This office is not customer service friendly nor willing to take any extra intiatives, which is sad for a business of the community! When I spoke to her about it, she claimed that there were voicemails etc., left and there were not only when I asked why my policy kept increasing instead of decreasing every six months, I have never had this kind of experience or inability to work with their long term customers ever! It is not in my character to write negative reviews about any business and I don't like that I had too, but sometimes you have too, in order for people to remember that you work with people, you work with your customers, sometimes you have to take an extra step and even be more compassionate!
  By M D, May 16, 2017
• ★ ☆ ☆ ☆ ☆
  What can I say about this place. When I first started going I really loved the vibe and the customer service that I received. The girls there were very helpful and knowledgeable. When I found out Michelle was no longer with the company my heart sank. She was so friendly and kind and she didn't mind putting in work to make sure I was taken care of. I reached out to her to cancel my policies and she informed me she I was with a great company and that she would not have wrote my policy if she didn't feel I was on great hands. She told me I could go to Ashley with any billing issues and that she would take care of me. Well fast forward time and things have changed drastically. I'm not sure what the agent does in her office but she isn't very friendly or welcoming. Her husband is a pompous, pretentious jerk who could use a lesson in hygiene. Whenever he answers the phone I disconnect immediately. It seems to be a very high turn over rate as there are new girls in there all the time. Ashley is a true gem in the agency...God forbid if she ever leaves.
  By Beautiful Bella, May 08, 2017
• ★ ★ ★ ★ ★
  Awesome State Farm Agent!! We were able to get great rates from this office. The entire staff was helpful and so friendly. I appreciate them taking the time to review and offer discounts. Recommending my friends and family call to get a quote.
  By M JJ, April 23, 2017
• ★ ★ ★ ★ ★
  Wonderful Agent and great staff. They took the time to explain the coverages and payment options. Friendly and great customer service!! Will refer my friends and family to this office! Keep up the great work!!!
  By Heather L, February 24, 2017

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About State Farm: Lavette Jones in Fayetteville